Fairbairn Dam, Emerald Queensland
Fairbairn Dam, Lake Maraboon

Terms & Conditions

Our terms & conditions

This is the website for Emerald Inn and its related entities (collectively and individually https://www.emeraldinn.com.au referred to herein as Emerald Inn, we, us or our). By using the pages in this website, you agree to these terms and conditions. If you do not agree, you should not use this website. We may change or update these terms and conditions from time to time.

The content on this website is for general information and promotional purposes only. We do not warrant or make any representations as to any third party products or services described or referred to on this website. Any use of this website’s content, materials or information by a person or organisation is at that person or organisation’s own risk.

The content on this website is obtained and developed from a variety of sources including but not limited to third parties and information provided by third parties under licence. Inclusion of third party content on this website is not an endorsement of any organisation, product, service or advice.

This website contains trade marks, logos and trade names of Emerald Inn or third parties which may be registered or otherwise protected by law. You are not permitted to use any trade marks, logos or trade names appearing on this website.

All intellectual property rights, including copyright, in this website and its content are owned or licensed by Emerald Inn. All rights are reserved. Apart from any use permitted under the Copyright Act 1968 (Cth), you must not copy, frame, modify, transmit or distribute the material at this website without the consent of the copyright owner.

You may save a local copy or print a copy of material at this site for your own personal non-commercial use, provided the copyright notice on the material is not removed. However, you may not charge for such use and any commercial use is expressly prohibited. This means, for example, that you must not post material from this site to a local intranet site, or distribute the material for your own commercial purpose, without the copyright owner’s permission.

You are welcome to link to this site, provided that in doing so:

For permission to use text information or photographs from this website in a manner other than that stated above, please contact us at emeraldinn@travellersmotels.com.au . If you have any questions about this website, or if you find any errors, please contact us at emeraldinn@travellersmotels.com.au.

Restrictions and limitations of liability

Any representation, warranty, condition, guarantee or undertaking that would be implied in these terms by legislation, common law, equity, trade, custom or usage is excluded to the maximum extent permitted by law. Subject to the remainder of this section, we do not warrant the accuracy, adequacy, reliability or completeness of the information and materials in this website and expressly disclaim liability for errors or omissions in such information and materials.

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred on you by the Australian Consumer Law being Schedule 2 to the Competition and Consumer Act 2010 (Cth) (ACL) or any other applicable law that cannot be excluded, restricted or modified by agreement. To the fullest extent permitted by law, the liability of Emerald Inn for a breach of a non-excludable guarantee is limited, at Emerald Inn’ option, to:

(a) in the case of goods supplied or offered by us, any one or more of the following:

(i) the replacement of the goods or the supply of equivalent goods;

(ii) the repair of the goods;

(iii) the payment of the cost of replacing the goods or of acquiring equivalent goods; or

(iv) the payment of the cost of having the goods repaired; or

(b) in the case of services supplied or offered by us:

(i) the supplying of the services again; or

(ii) the payment of the cost of having the services supplied again.

We will not be liable to you for any indirect, incidental, special or consequential loss or damage, loss of profits or anticipated profits, economic loss, loss of business opportunity, loss of data, loss of reputation or loss of revenue (irrespective of whether the loss or damage is caused by or relates to breach of contract, tort (including negligence), statute or otherwise) arising in connection with this website, the content on this website, any links to or from this website or the goods and services advertised or referred to on this website.

The maximum aggregate liability of Emerald Inn for all proven losses, damages and claims arising out of or in connection with our websites, these terms or a supply under these terms, including liability for breach, in negligence or in tort or for any other common law or statutory action, is limited to the sum of $100.

This website may be linked to other sites that are not maintained by Emerald Inn. We are not responsible for the content of those sites. We have not reviewed all of the third party websites linked on this website and are not responsible for and will not be liable in respect of their content or accuracy. The inclusion of any link to such sites does not imply endorsement, support or sponsorship by Emerald Inn of the other sites, their operators, the goods, services or content that they describe and we make no representations whatsoever about any other website which you may access through this website.

Facebook, Twitter and other third party websites which are linked to this website, are not covered by these terms, and may have their own terms and conditions and privacy policy. If you choose to access these third party linked sites, you do so at your own risk. We are not responsible for and will not be liable in respect of the content or operation of those websites or any of the goods, services or content that they describe. We are not responsible for and will not be liable in respect of any incorrect link to an external website.


The material in this website could include technical inaccuracies or typographical errors. We may make changes or improvements at any time.

Information on this website is provided with the understanding that we are not rendering professional advice or recommendations. You should not rely on any information on this website to replace consultations with qualified professionals to meet your individual needs.


Prohibited uses

You agree that in accessing and using this website, you will not engage or attempt to engage in any activities that:

Access and communication

Subject to the consumer guarantees provided for in the ACL, we do not warrant that you will have continuous access to this website and will not be liable if this website is unavailable to you. Whilst we take reasonable precautions to protect information transmitted via this website, we cannot and do not guarantee the security or confidentiality of these communications or the security of this website.

We do not provide, and have no control over, communications, networks or services, the internet or other technology required or used across this website and accept no responsibility for any direct or indirect loss in any form associated with them, whether due to congestion, technical malfunction, viruses or otherwise.

Termination of your access to this website

We may at any time immediately terminate your access (including restricting access) to this website or any feature of this website for any reason (including due to your breach or alleged breach of these terms) in our sole discretion and without prior notice.

Jurisdiction and law

These terms are governed by and must be construed in accordance with the laws of the State of Queensland Australia. You submit to the exclusive jurisdiction of the courts of that State and the Commonwealth of Australia in respect of all matters arising out of or relating to these terms, their performance and subject matter.

International use

We make no representation or warranty that any offering or content accessible through this website is appropriate or available for use in locations outside Australia. If you choose to access this website from other locations, you do so at your own risk and are responsible for compliance with all applicable laws. You are not authorised to access this website from any location where doing so would be illegal.


Each provision of these terms is severable from the others and no severance of a provision will affect any other provision.

Feedback and complaints handling procedure
Emerald Inn welcomes feedback and uses best efforts to attend to all complaints promptly. Please email us at emeraldinn@travellersmotels.com.au.

+61 7 4980 0600
28-30 Esmond St, Emerald, QLD 4720 Australia

It’s difficult to fully describe the high quality of our stay. For a start the unit was immaculate with everything supplied for a long stay…

– Bill and Nonie

Was very impressed by the service on arrival and the rooms were very modern and most importantly clean. Thank you for a great stay.

– George M

Nothing was a bother for the staff, they were friendly and helpful. I would recommend staying here especially for family holidays.

– Donna H

Only stayed one night for an event, but can’t say enough about this little gem. I’ve come to expect poor pillows in hotels be was very happily proved wrong here.

– Lisa S

The apartment was very well equipped with everything you could need – coffee machine, washer and dryer, full kitchen. Perfect!

– Janne K

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